Our Customer Care team will contact you in such cases, to make sure you are informed about the substitution.
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NOTE: Currently the LSC is only supported on the Windows platform. It provides step-by-step troubleshooting advice and contains links to printer maintenance tasks and customer support. At such times, reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. About the Lexmark Service Center (LSC) The Lexmark Service Center (LSC) is a tool that can help you diagnose a problem with your printer. Product Substitution Policy Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. For complete information please see our Returns Policy.
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We try to make the return process as easy as possible. How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark MS710, MS711, MS810, MS811, MS812, MX710, MX711, MX810, MX811,&MX812 Printer/MFP How to Export (Or Import) the Virtual Configuration Center (VCC) Bundle. Non-defective or damaged product in unopened original packaging (subject to re-stocking fee).
The product you bought was defective or damaged.We will send you a replacement or money back in the following cases:
Our OEM and Compatible products are covered by 30-Days money back program. These cartridges are designed to meet or in some cases even exceed the standards set by the OEM in terms of performance, print quality and page yield. What is a Compatible Product? A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). After that, you must contact the OEM company directly. We will handle all warranty issues within the first 30 days of receiving the product. That warranty will vary depending on which brand you are purchasing, and we recommend that you visit the OEM website for exact specifications. It will recognize new hardware and ask if you want the new hardware installed. Turn on your computer and a window will pop up. Attach the printer cable from the printer to an open USB slot on your computer. All OEM product comes with a warranty direct from the manufacturer. Attach your Lexmark printer to your computer.